Mark Maynard ex Managing partner / Co-Founder / Dir of Ops at Union Square Hospitality Group, lecturer at Cornell / New York University and now the Chief at Maynard Consulting chat about success and leaving one of the world's most successful hospitality groups. What it was like to work with Danny Meyer, the philosophies of USHG and Mark's passion to share his experience with as many people as possible so they are as inspired by hospitality and business as he is.
Mark Maynard is a consultant, executive coach and keynote speaker who partners with leaders to create bold business goals and the systems to achieve them.
His firm, Maynard Consulting, builds on decades of experience at Danny Meyer’s Union Square Hospitality Group, where Mark conceptualized, built, and operated businesses in different sectors of the hospitality industry. In his time at USHG, he became a multi-disciplinary leader known for using a holistic approach to develop teams, create new brands, and help businesses become and remain profitable. As a consultant, he helps entrepreneurs grow and improve their business, through strategy, operations, culture, customer experience, and financial stewardship. He is a trusted educator and regularly speaks at Cornell University, Columbia University, and NYU. In 2019, he co-authored The Next Frontier of Restaurant Management with Alex Susskind, a researcher at Cornell, where the authors explore how data can be leveraged to improve guest service and enhance the employee experience.
From early in his career, Mark has shared his gifts with those in need, and he believes that leaders are obligated to use their position to help others. He has founded initiatives with hospice organizations in New York, has sponsored young musical talent in his work with the Jazz Standard Youth Orchestra, and co-founded the Big Apple Barbecue Block Party. He has served on the boards of Streets International in Vietnam and The Flatiron Business Improvement District in Manhattan. An avid cyclist, Mark has used his pastime to raise money for the NoKidHungry campaign. In the summer of 2022, Mark volunteered with World Central Kitchen at the Poland-Ukraine border, providing food and hospitality to people fleeing the Russian invasion.
Buy Mark's book...
The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience (Cornell Hospitality Management: Best Practices)
https://amzn.eu/d/7seguN1
USHG brands
https://www.bluesmoke.com/
https://www.porchlightbar.com/
Work with Mark Maynard
https://www.maynardconsulting.net/